Forum → Can't Login

I cleared my cache and now i am logged in.

same problem here. not interested in any of the other updates but l would enjoy last.fm if i could log in with my xbox

When I attempt to log in I get "The username or password you entered isn't valid"

Im not mistyping since I can log into the website without problems

Please can you ensure you have entered your password in the correct case. If you have used numbers, please ensure that a zero hasn't been entered as an o, i or l as a 1 etc.

I very carefully made sure all the info was correct. However, I was able to log in a few days ago. The only thing I changed was that I had rebooted at least once, maybe twice. I did not clear the cache.

I've tried multiple times over the past month, and confirmed the case of both username/password on PC, etc.

I LOVE using last.fm at work and would love to show it off when friends come over.

When people say they clear their cache... what is the correct way to do this on the 360? I would like to try that. Thanks!

FIXED: I am not positive why it works now, but here's what I did. I entered my username in all lower-case, ex. willsci instead of WillSci. I tried it last week and it worked. I did NOT bother with clearing my cache on my 360. Good luck to anyone still trying...

I probably sound completely Dumb but what do you mean clear cache i have checked spelling and that multiple times I did recently change my xbox i switched systems with my BF but i switched my hard drive over to the current one he never made an account on last fm

I think I may have found a fix to this issue. Originally my account username has capital letters which I was using when trying to sign in via the Xbox 360. I then tried signing in again, but without capitalizing my username. Anyone who may have caps in their username should try signing in without the caps. Hope this helps someone.

Anyone else trying to use a USB keyboard to login?
When i setup my password on the PC i used a couple of characters that aren't recognised when inputting them on the 360. The ¬ and £ symbols won't input when you use a keyboard to type in your password on the xbox.
Changed my password to remove these characters and can now login fine.

Harri, we tested your account in the office yesterday, and it definitely works for us - we had no problems logging into your account on the xbox. The only thing I can think of is that you have an outdated version of the app. In your system storage settings, have you tried deleting and re-downloading Last.fm?

We have had a number of emails about this issue this week, which leads us to suspect that there's a problem here; but so far we've not been able to reproduce the problem in our office. We'll keep you posted, but if you're currently experiencing this issue, and you're certain that you have input your username and password correctly, can you please post here, so we get an idea of how many people are affected? Thanks.

Exact same problem. I have cleared my cache, reset my password and cannot log in.

Just posting to add me to your list of people having log in problems. I will try a few of the troubleshooting tips here to see if I can log in. (Already reset my password, redownloaded the app on the XBOX since it was gone after latest major software update on the system, and no luck)